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About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you like the way you spend and rejoice the way you save. For greater than a decade, folks have been utilizing YNAB after which telling their pals what a distinction it has made of their lives. Try our neighborhood on Fb, TikTok, or Reddit (actually!), or learn a few of our app evaluations, and also you’ll see what we imply. We love constructing one thing that has an enormous constructive affect on folks’s lives, and we have now a formidable training ecosystem that features reside lessons, to not point out stellar help (if we do say so ourselves!).
Talking of our superior help group, January is our busiest month! We obtain hundreds of messages from skilled and new YNABers who wish to have an excellent begin to the brand new 12 months. So, we’re in search of tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. It is a momentary, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. Should you’re recognized for being real, proactive, and a transparent communicator, we wish to hear from you!
We have now one overarching requirement relating to becoming a member of our group—even quickly: our authentic Core Values Manifesto has to essentially click on with you. Should you’re nodding emphatically whereas studying it, you’ll in all probability match proper in!
Necessities (these are actual, precise necessities)
Willingness to make use of and study YNABExcellent written EnglishYou’re accessible to work our required schedule:A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.Your weekly hours might be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll must work a Saturday or Sunday.Please notice that though we’re totally distant, we do have some location restrictions for this momentary function—we are able to solely rent individuals who reside both:Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.OR, in a rustic that isn’t the U.S. or the UK.
A Little Bit Extra About Us:
We reside our Core Values day-after-day at YNAB, and we imply it after we say we’re an equal alternative employer. We imagine {that a} range of backgrounds, skills, beliefs, and experiences is essential to our success, and we’re keen about making a welcoming, supportive, and collaborative setting for all staff. All are inspired to use as we proceed to develop a sensible, hard-working, and numerous group that loves working collectively to construct one thing that issues.
We additionally work actually laborious, collectively, to make working at YNAB an incredible expertise, and we’re (humbly) proud to have obtained lots of Fortune’s “great spot to work” awards over the past a number of years. We have now a group stuffed with really distinctive folks—the type you’ll be excited to work with. We’d like to inform you about a number of of them!
Dela (she/her/hers) is our onboarding group chief and might be your supervisor throughout your time at YNAB. She and a talented crew of trainers and specialists will educate, information, and help you, making certain you’re feeling assured every day. You’ll have a lot of alternatives for questions, suggestions, and celebration!
Your group of fellow seasonal help specialists will possible be a number of the finest folks you’ve ever labored with. You’ll get to know of us from throughout the globe and study with them via collaboration.
The help group might be your friends, and also you’ll have alternatives to each have enjoyable with and study from them.
All of us can’t wait to satisfy and study from you, too!
Now again to you, our new Seasonal Buyer Assist Specialist…
You’re keen about becoming a member of our devoted help group. You’ll assist us reply each message in a means that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many instances in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You have got a knack for swift transitions, switching between matters with grace.
You exceed expectations even when your reply isn’t what the client hoped for. You may artfully mix directness and friendliness in a single sentence.
You already know that pace of response is necessary. And, you steadiness pace with accuracy and giving a customized expertise each time.
You self-manage nicely, realizing your contributions affect the entire group. You frequently pursue development and connection for your self and your group.
You’re humble in realizing what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little further step past what’s anticipated. You’re artistic in that means and luxuriate in delighting others.
You’re who we’re in search of should you:
Can decide to a set schedule of 4-5 work days per week (together with no less than one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)Have a dependable laptop computer or laptop you should utilize for YNAB work (a pill or Chromebook gained’t fairly lower it for a number of the applications we use)Are a productive and impartial self-manager who can meet the efficiency expectations set by your supervisor Are thought-about a wonderful communicator in written EnglishAre digitally fluent, which implies you’re comfy studying and navigating a number of applications without delay and making use of your curiosity to study new programs and troubleshoot technical issuesCan embody YNAB’s values in your interactions with clients and your teammates—and perceive that each help response is an expression of the YNAB tradition and brandValue excellence and steady enchancment—on the similar timeAre curious and luxuriate in attempting belongings you haven’t carried out beforeCan tactfully ship tough information and get a thanks for it (you’re that good!)Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with matters to discussLove brightening somebody’s day!
A Day within the Life:
Right this moment, you’re scheduled for a 5 hour shift. You already know that about 75% of your day might be invested in delighting clients and about 25% might be invested in private development and group connection.
Earlier than you leap into what we name the “queue” to reply to YNABers, you begin by checking for updates. Any bulletins or adjustments? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to attenuate distractions and head into the queue. You set your self to Accessible and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are reside, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you go it alongside to specialists. When a query is difficult otherwise you really feel not sure, a educated group is there to help you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from of us you wrote to earlier in your shift. You chat reside with them and wrap up conversations with open points. As you go, you get a lot of thanks from YNABers whose lives you’re impacting for the higher.
Outdoors of the queue, you analysis our information base and advertising and marketing web site to stage up your studying. You speak about what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
Right this moment you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name together with her and may’t wait to speak a couple of new podcast you’re obsessive about! After catching up, you examine in in your targets and get teaching on tough conversations.
Earlier than it your work day is over! You say goodbye to your group in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on with the remainder of your day.
Methods to Apply
Apply beneath by 11:59pm ET on Saturday September 30, 2023. Connect a PDF cowl letter. In your cowl letter, please:Introduce your self and clarify why you’d be a fantastic match. (Please restrict this to 1 web page at most.) Then, on a brand new web page, please reply these questions:What attracted you to this place? (This isn’t about what attracted you to the software program.)What’s your secret to nice buyer help?Inform us a couple of time you needed to study one thing new to excel at your job.Have you ever ever made a mistake in dealing with a buyer situation? What did you study?What hours of the day give you the results you want? What days of the week are off limits? We’d like seasonal staff who can work from November 6, 2023 via mid-February 2024. Do you may have any day without work wants throughout this era? Connect a PDF resume.Although we all know it’s customary in some areas, we’d desire it should you didn’t share a headshot wherever in your utility supplies. Thanks!
We’ll ship you a affirmation e mail when you apply. Please add that e mail deal with to your protected sender record to make sure future emails from us come via. (Should you don’t obtain it, examine your promotions inbox, junk folder, or any filters you could have arrange.)
Our aim is to make the recruitment and hiring course of as accessible as potential. If we may also help you with an accessibility want, e mail us at [email protected] and point out within the topic line that you just’re making use of for the Seasonal Buyer Assist function. (Please notice that we are able to solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please bear in mind that whereas we’ve traditionally stored a bunch of seasonal help specialists past the preliminary seasonal time interval, this 12 months we don’t intend to transform any momentary contracts into everlasting ones. You may anticipate this function to final a most of 16 weeks.
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